Last updated: June 2026
1. General Policy
Holoneya is committed to providing valuable educational content, memberships, consulting services, organisational development programs, and access to independent practitioners through the Holoneya platform.
This Cancellation & Refund Policy explains the conditions under which cancellations, refunds, and subscription terminations may be requested.
2. Memberships and Subscriptions
Holoneya memberships and subscription services may be cancelled at any time.
Unless otherwise stated:
- Cancellation will stop future recurring payments.
- Access to membership content and benefits will remain available until the end of the current billing period.
- Payments already processed are generally non-refundable.
- Partial refunds are not provided for unused subscription periods.
Holoneya reserves the right to modify, update, expand, or replace membership content over time.
3. Digital Courses and Educational Content
Due to the nature of digital products and online learning materials, purchases of digital courses, recordings, downloadable resources, assessments, and other digital content are generally non-refundable once access has been granted.
If a technical issue prevents access to purchased content, Holoneya will make reasonable efforts to resolve the issue or provide alternative access where appropriate.
4. Individual Consulting Services
Cancellation requests for individual consulting sessions provided directly by Holoneya should be submitted as early as possible.
Unless otherwise agreed:
- Sessions cancelled at least 24 hours before the scheduled appointment may be rescheduled without additional charge.
- Sessions cancelled less than 24 hours before the scheduled appointment may be charged in full.
- Failure to attend a scheduled session without notice may result in the full session fee being charged.
Holoneya reserves the right to reschedule appointments when necessary due to unforeseen circumstances.
5. Corporate Services
Leadership development programs, organisational assessments, workshops, consulting engagements, facilitation services, and other services provided to organisations may be governed by separate agreements, proposals, statements of work, or contracts.
Where a separate agreement exists, the cancellation, refund, payment, and termination terms specified in that agreement shall prevail over this policy.
6. Independent Practitioners
Holoneya provides a platform through which users may discover and connect with independent practitioners.
Practitioners listed on the Holoneya platform operate independently and are solely responsible for their own booking, cancellation, refund, payment, and service policies.
Any agreements relating to practitioner services are entered into directly between the practitioner and the client unless explicitly stated otherwise.
Holoneya is not responsible for refunds, cancellations, rescheduling, service delivery, or outcomes relating to services provided by independent practitioners.
7. Events and Workshops
Unless otherwise specified for a particular event:
- Cancellations made at least 14 days before the event may receive a full refund.
- Cancellations made 7–13 days before the event may receive a 50% refund.
- Cancellations made less than 7 days before the event are generally non-refundable.
Holoneya reserves the right to cancel, postpone, or reschedule events due to circumstances beyond reasonable control. In such cases, participants may be offered an alternative date, credit, or refund.
8. Exceptional Circumstances
Holoneya understands that exceptional situations may occur.
Refund requests submitted due to unforeseen or exceptional circumstances may be reviewed on a case-by-case basis. Any refund granted under such circumstances remains at Holoneya’s sole discretion.
9. Contact
For cancellation requests or refund-related questions, please contact: